Privacy Policy

This Privacy Policy explains how Q HOUSEHOLD ESSENTIALS OPC (“we,” “us,” or “our”), operator of Q Household at qhousehold.com, collects, uses, and protects your personal data. We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This policy applies to all customers, visitors, and other individuals whose personal data we process in connection with our business.

Who We Are

Q HOUSEHOLD ESSENTIALS OPC is the Personal Information Controller for all data collected through this website. Our registered address is 639 Sto. Cristo St., San Nicolas, Barangay 281, Manila, Metro Manila 1010, Philippines (SEC Reg. No. 202502018775920). For any privacy-related concerns, including requests addressed to our Data Protection Officer, please write to us at info@qhousehold.com or use the contact form on our website. Our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM.

Personal Data We Collect

  • Full name, delivery address, and contact details provided at checkout
  • Order details, including the products purchased and transaction amounts
  • Payment card type (Visa or Mastercard) and the last four digits retained by our payment processor — we never store full card data on our systems
  • Device information, browser type, and browsing behaviour collected through cookies and similar technologies for website operation and analytics
  • Communications you send us through email or the contact form

Purposes and Lawful Basis for Processing

We process your personal data to fulfil your purchase orders, arrange free nationwide delivery within 2–3 business days after order confirmation, manage our 60-day return and refund process, and respond to your enquiries. Processing is necessary for the performance of a contract with you, compliance with applicable Philippine law, and, where applicable, our legitimate interests in operating a secure and reliable online shop.

Sharing of Personal Data

We share personal data only to the extent required to deliver our services:

  • Courier and logistics partners — to fulfil delivery and arrange free return pickups nationwide
  • Payment processor — to complete card transactions through our secure 3-D Secure payment page in Philippine pesos (PHP), inclusive of 12% VAT
  • IT service providers — for website hosting, maintenance, and security, under strict contractual confidentiality obligations

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes stated above and to comply with our legal obligations under Philippine law, including tax and consumer protection requirements. Once the applicable retention period expires, data is securely deleted or anonymised.

Security Measures

We implement technical and organisational safeguards appropriate to the nature of the personal data we hold. All payment transactions are processed through an encrypted, 3-D Secure environment. Card details are never stored on our servers.

Your Rights as a Data Subject

Under RA 10173, you have the right to:

  • Be informed of how your data is collected and used
  • Access a copy of your personal data that we hold
  • Rectification of inaccurate or incomplete data
  • Erasure or blocking of data processed unlawfully or no longer necessary
  • Object to processing based on legitimate interests
  • Data portability in a structured, commonly used format
  • Claim damages for any injury caused by inaccurate, incomplete, or unauthorised processing
  • File a complaint with the National Privacy Commission (NPC) at www.privacy.gov.ph

To exercise any of these rights, please contact our Data Protection Officer at info@qhousehold.com. We will acknowledge your request promptly and respond within the period prescribed by law.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable Philippine law. The current version will always be available on this page. Continued use of qhousehold.com after any update constitutes acceptance of the revised policy.