Cookie Policy

This Cookie Policy explains how Q Household, operated by Q HOUSEHOLD ESSENTIALS OPC (SEC Reg. No. 202502018775920), uses cookies and similar tracking technologies on qhousehold.com. We are committed to being transparent about our data practices in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

What Are Cookies?

Cookies are small text files that a website places on your device — computer, tablet, or mobile phone — when you visit. They allow the site to remember certain information about your session or preferences over time. Cookies do not execute programs or deliver viruses; they simply help websites function correctly and provide useful insights to site operators.

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for qhousehold.com to operate. Without them, core features such as your shopping cart, secure checkout, and 3-D Secure card payment processing cannot function. Because they are indispensable to delivering the service you request, essential cookies do not require your prior consent and cannot be switched off through our preference centre.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website — which product pages attract the most interest, how customers navigate from browsing refrigerators and freezers through to checkout, and where improvements are needed. The data collected is aggregated and does not identify you personally. We use this information solely to improve the shopping experience on our platform.

Advertising Cookies

Advertising cookies allow us to display relevant promotions to you, both on qhousehold.com and on third-party platforms you visit afterwards. They may track whether you have previously viewed a product, enabling more personalised marketing. These cookies are only activated with your explicit consent.

Your Consent and the Consent Banner

When you first visit qhousehold.com, a consent banner will appear at the bottom of your screen. You may:

Accept all cookies — enables essential, analytics, and advertising cookies.
Accept essential cookies only — disables analytics and advertising cookies while keeping the site fully functional.
Manage preferences — lets you toggle each non-essential category individually before confirming your choice.

Your selection is saved and respected for future visits. You may change your preferences at any time by clicking the “Cookie Settings” link found in the footer of every page.

Managing Cookies Through Your Browser

You may also control cookies directly through your browser settings. Most modern browsers allow you to block or delete cookies entirely. Please note that blocking essential cookies will impair your ability to browse our catalogue, add items to your cart, and complete purchases. Below are links to the cookie settings pages of commonly used browsers:

Google Chrome — Settings > Privacy and Security > Cookies and Other Site Data
Mozilla Firefox — Options > Privacy & Security > Cookies and Site Data
Microsoft Edge — Settings > Cookies and Site Permissions
Safari — Preferences > Privacy

Data Privacy Act Compliance

Where cookies involve the processing of personal data, Q HOUSEHOLD ESSENTIALS OPC acts as the Personal Information Controller under Republic Act No. 10173. You retain the rights to access, correct, and object to the processing of your personal data as provided under that law.

Contact Us

If you have questions about this Cookie Policy or wish to exercise your privacy rights, please reach out to our customer service team — available Monday to Saturday, 9:00 AM – 6:00 PM — via email at info@qhousehold.com or through the contact form on our website.