Shipping & Delivery

At Q Household, we believe that getting a new refrigerator or freezer to your home should be straightforward and cost-free. Every order placed on qhousehold.com qualifies for free delivery to any address in the Philippines — whether you are in Metro Manila, the provincial cities of Luzon, the island provinces of the Visayas, or anywhere across Mindanao. There are no shipping fees, no surcharges, and no surprise charges waiting for you at the door.

Delivery Timeframe

Orders are delivered within 2 to 3 business days after order confirmation. Once your payment has been verified and your order confirmed, our fulfilment team prepares your item for dispatch. You will receive a confirmation email at the address you provided during checkout. Should any issue arise that may affect your delivery schedule, we will notify you promptly by email.

Order Tracking

After your order is dispatched, we will send a follow-up email containing your tracking details. You may use this information to monitor the status of your delivery. For any questions about your shipment, please reach out to our customer service team at info@qhousehold.com or through the contact form on our website. Our team is available Monday to Saturday, 9:00 AM – 6:00 PM.

Delivery of Large Appliances

Refrigerators and freezers are bulky, heavy appliances that require careful handling. Our logistics partners are instructed to deliver your unit to your door or ground floor. We strongly encourage you to ensure that there is an adult present at the delivery address to receive the item and to assist in directing the delivery team as needed.

Please note that delivery covers drop-off at the door or ground floor only. Carrying the unit to upper floors or performing installation is not included in our standard delivery service for refrigerators and freezers.

What to Check Upon Delivery

Before signing any delivery receipt, please take a moment to inspect your parcel carefully:

  • Check the outer packaging for visible dents, tears, punctures, or signs of impact.
  • If damage to the packaging is apparent, note it on the delivery receipt before the courier leaves.
  • Photograph any damage to both the packaging and the unit itself.
  • If you discover that the appliance is damaged or defective upon unboxing, do not discard the packaging — contact us immediately at info@qhousehold.com so we can arrange the appropriate remedy under our returns policy and the applicable manufacturer’s warranty.

Failed Delivery Attempts

If our logistics partner is unable to complete delivery because no one is available at the address, they will make a subsequent delivery attempt. You will be notified by email regarding the rescheduled delivery. To avoid delays, please ensure that the contact details and delivery address you provided during checkout are accurate and that someone is available to receive the unit within the indicated delivery window.

Prices and Charges

All prices on qhousehold.com are stated in Philippine Pesos (PHP) and are inclusive of 12% VAT. There are no hidden fees and no additional charges collected at the time of delivery. The amount you see at checkout is the final amount you pay.

Contact Us

For all delivery-related concerns, you are welcome to write to us at info@qhousehold.com or use the contact form available on our website. Our customer service team attends to inquiries from Monday to Saturday, 9:00 AM to 6:00 PM.