Payment Methods

At Q Household, we want every purchase to be as straightforward and secure as the appliances we sell. This page explains how payments work on qhousehold.com, so you know exactly what to expect before you check out.

Accepted Payment Cards

We currently accept the two most widely used card networks in the Philippines:

  • Visa — credit and debit cards
  • Mastercard — credit and debit cards

Both personal and corporate cards are accepted, provided the card is enabled for online transactions. We do not offer cash on delivery, instalment plans through third parties, or any other payment channel at this time.

Secure Payment Page and 3-D Secure Verification

When you proceed to checkout, you will be redirected to a dedicated, encrypted payment page. This page uses 3-D Secure (3DS) authentication — the additional verification step (such as a one-time PIN sent by your bank) that confirms you are the authorised cardholder. The process is managed directly between your bank and the card network; Q Household does not see or handle this verification.

Importantly, Q Household never stores your card details. Card numbers, CVVs, and expiry dates are processed entirely within the secure payment environment and are not retained on our systems after the transaction is complete.

When Your Card Is Charged

Your card is charged at the moment your order is confirmed. You will receive an order confirmation email shortly after the charge is processed. If for any reason your order cannot be fulfilled on our end, the charge will be reversed in full to your original payment method.

Currency and Pricing

All prices on qhousehold.com are displayed and charged in Philippine Pesos (PHP). VAT at the statutory rate of 12% is already included in every listed price — there are no hidden fees, and no additional charges will be collected upon delivery.

Official Receipt

In compliance with Bureau of Internal Revenue requirements, Q Household Essentials OPC will issue an official receipt for every completed transaction. This document will be sent to the email address you provided at checkout. Please keep it for your records; it may be required when processing a return, warranty claim, or any other after-sales concern.

Failed or Declined Payments

If your payment is declined, no charge will be applied to your card. Common reasons include insufficient funds, a card not enabled for online use, or a failed 3DS verification. We recommend contacting your bank to resolve the issue, then placing your order again. Your cart items will remain saved during your session.

Need Assistance?

If you experience any payment-related concern, our customer service team is available Monday to Saturday, 9:00 AM – 6:00 PM. You may reach us by email at info@qhousehold.com or through the contact form on this website. We aim to respond to all inquiries within one business day.

Q Household is operated by Q Household Essentials OPC, SEC Reg. No. 202502018775920, registered at 639 Sto. Cristo St., San Nicolas, Barangay 281, Manila, Metro Manila 1010, Philippines.